This lack of professionalism of not letting us know when they were going to arrive continued throughout the whole project. This project lasted 4 days.
The worst of this project is the gaps you can see. It looks cheap. Where the paper has been spliced together it does not match. It does not look like marble or granite. We were told it would be a smooth product also. It is bumpy.
We were told they could redo the work but it would come out the same..... Is this what the world has come to? Half attempts at doing your best?
It should be noted, there was one bright light to this project; Terry. He was a hard worker and did the majority of the work and knew his job well. He worked hard, was kind, answered all questions we had, but ultimately could not assist us as he was not the employer.
David has never called regarding the gaps in the splicing to see if they could be corrected before the polyurethane was sprayed on nor afterwards.
I appreciate that! Your guys did a shoddy job. They sanded, but didn't wipe the tub down afterward.
The tub is not smooth, it's bumpy. They left 2 small chips sized bumps that came off within 2 months.
I understood that up to 11 coats would be put on. It's hard to believe. The workers came for a few hours one morning
and finished the next morning. I contacted the owner. He said he would stop by and check on it. He's never
shown up. It is now 5 months later, and I'm still waiting.
Dan and Erica Dunn attached 4 photos.
Bernie and Janene Kattner attached 2 photos.
We considered replacing the entire enclosure prior to learning about Refinish First but it was cost prohibitive. $5000.00? And then I understand they don’t replace them, they just make a shell to cover the existing enclosure and they do leak! So refinishing made more sense.
Bryan was knowledgeable, looked over all our woe’s and quoted us a reasonable price for the refinishing, the guest shower was not as bad, walls okay so we took Brian’s advice and had the floor redone, not the walls. He was not trying to sell us more than we needed. We also wanted a glass door enclosure installed in the guest bath, hate shower curtains, so he would get prices on two new enclosures………….WaLah, we have a new bathroom! A lot of work and material for half of what one shower shell would have cost.
If you have a “tired and worn” bathroom, give the “two Brians” a call. Their ultimate goal is to make the customer happy, something that’s hard to find today!
BSU – Several projects – Tile Showers & locker room floors
Hilton Hotels – Countertops and tile refinishing
Intermountain Hospital – Fiberglass Showers
BYU Idaho – Tub & Tile
Kidney Center – Catch sinks
Riverside Hotel – Bathtubs
Owyhee Historical Project – Bathtubs